880 Leek New Road, Stoke-on-Trent, ST2 7HL, United Kingdom
Matted Coats: Happy Tails promotes Responsible Pet Ownership. We do not de-matt neglected coats. This is very different to removing small knots, tangles and isolated matted hair from the coat which can be achieved quickly without causing anxiety, stress or pain. The health and condition of a dog’s coat and skin are the responsibility of the owner (along with its physical and psychological state of health). Professional grooming plays an important role in the commitment undertaken when choosing any breed of pet. This level of commitment is evident in the condition of the coat due to effective home grooming and temperament due to socialisation and training.
Aggressive or Dangerous Pets: Owners MUST inform us if your pet bites, has bitten or is aggressive towards people, other pets or specific grooming procedures. We reserve the right to refuse or stop services of your pet at any time before or during the grooming process and charge an Aggressive Dog Fee of £10 in addition to the regular grooming charge. If during the process of grooming your pet bites one of our members of staff the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.
No Shows/Missed Appointments. You are required to pay a £10 deposit to secure your appointment when booking. The deposit secures against any missed or cancelled appointments and will not be refunded unless you give 48 hours notice of cancellation of your booking. If you are late for more than 15 minutes of your appointment, we will take it as a no show and your deposit will not be refunded.
Before coming to Happy Tails. Please ensure that your pet has been given the opportunity to be relieved before they enter the grooming salon. This will ensure that they get the maximum enjoyment out of their groom. Please do not feed your pet within 30 minutes prior to their appointment.